Information

• Publication of printed materials — INFO KETENGAH and other periodic and non-periodic publications
• Storage and management of records — photographs, videos and written records
• Production of corporate video documentaries and special event coverage
• Management of calendars and diaries
• Storage of materials and information for use in exhibitions, printing and related purposes

Public Relations

• Media relations — dissemination of information and liaison with print and electronic media
• Writing of speech texts and media releases
• Protocol and Event Management
• Participation in external events and activities — exhibitions
• Public relations duties — corporate image enhancement

Library

• Procurement of books and magazines
• Providing reference materials for officers' and staff examinations
• Book, magazine, document and other loan services for officers, staff and the general public (including pre-degree students and teachers for academic research purposes)
• Compiling press clippings on news related to KETENGAH's services, activities and programmes

Customer Service

• Customer Meet Day Programme (Program Hari Bertemu Pelanggan)
• e-Complaint (e-Aduan)
• Telephone Services