The Corporate Communications Unit, KKDW, in collaboration with the Corporate Communications Unit, KETENGAH, organized the TOT Workshop on the Public Complaint Management System (SISPAA) for KKDW and its agencies at the KETENGAH Headquarters, Bandar Al Muktafi Billah Shah, Dungun, from 18 to 19 November 2024.

Also participating in the workshop were complaint coordinators from KKDW agencies, namely RISDA, FELCRA, JAKOA, KEJORA, and KEDA.

The workshop aimed to enhance participants’ skills in managing SISPAA as well as improve customer complaint handling skills to ensure more efficient, organized, and effective service delivery.